1.Lytmi Neo Sync Box supports devices with an HDMI connection. The HDMI device must be plugged into the Neo sync box with an HDMI cable. Smart TV apps and their related services are not supported as their signal doesn't pass through the Sync box to process via an HDMI cable.

2.Please download “Lytmi Home” app from the Apple App Store or the Google Play Store. Please note that you should allow access requests to your phone's Bluetooth, Location and WIFI for the app to function properly as required by the App provider.

3.Please ensure that you are using the 2.4 GHz network Wi-Fi connection (Currently 5G is not supported, we are working on it). Most routers nowadays come with "dual band" WiFi. That means they have both 2.4G and 5G WiFi bands. We suggest to search for "How to tell if you have 2.4 GHz or 5 GHz WiFi" if you are not sure.

Please refer to the page on how to connect Lytmi home app to Alexa or google assistant: 

https://lytmi.co/pages/google-assistant

The lights in sync mode will have different light effects.

The Video light produces fewer colors than recreation or game light in case of distraction when watching the video.

In other words, the recreation and game lights will have more colors to show.

And the degree of diffusion is used to adjust the speed of the color changing in sync mode.

The higher it is, the faster the color changes. The suggested degree is about 60%.

Lytmi Home app is one of the IOT devices that requires you to use their app to set up the Wi-Fi connection for the device.

This is why many IOT devices state they are only compatible with 2.4 GHz networks or may prevent you from connecting them if your mobile is currently connected on 5 GHz.